Skillweb launches parcel tracking solution for SME couriers and carriers

Skillweb has launched an item and parcel tracking tool designed to provide enhanced visibility and control for SME couriers and carriers. SmartTask Mobile Delivery will provide an affordable, easily configurable, hosted solution that possesses the software and mobile computing capabilities only previously available to large-scale mail, parcel and supply chain operations.

SmartTask Mobile Delivery will utilise the same technology as Skillweb's award winning Houndit Enterprise solution to provide full traceability and management control over all aspects of the item and parcel lifecycle including fulfilment, delivery, notification, POD and returns. It will not only optimise supply chain processes and operational workflow using advanced tracking, but also provides access to meaningful business intelligence via a sophisticated reporting package to help make informed management decisions.

SmartTask Mobile Delivery will feature all the essential tools required to plan, track, trace and report for each and every item or parcel within an operator's supply chain. This will enable items to be tracked from assigning a courier or delivery operative's workload to the end signature capture, whilst including multiple features to support the practical reality and key challenges of a delivery business.

Items can be easily found at every stage using the system with full onscreen tracking history and an interface for third-party web proof of delivery will enable end customers to access important status information about their order. Meanwhile, daily and scheduled reporting is available for all areas of the delivery operation to monitor key performance data.

Paul Ridden, Managing Director of Skillweb commented: "We have used our experience working with leading post and parcel organisations such as Postea, Singapore Post and Jersey Post to create a solution that is easy to use and manage for SME couriers and carriers to help track deliveries. By taking advantage of our proven mobile computing platform we can help these organisations to achieve significant business and operational benefits such as reduced costs, increased productivity, enhanced customer service and better informed decision-making."

"As a result, SmartTask Mobile Delivery provides real insight and control to reduce overheads, boost performance and keep a company ahead of its competition."

SmartTask Mobile Delivery is part of Skillweb's SmartTask Solutions Suite that offers a range of configurable, off-the-shelf item and workflow tracking products. Each tool is designed to be simple to implement and meet the individual needs of vertical sectors such as community care, post and parcel, construction, facilities management, utilities and field service.