Red Box Recognised by Shoretel as Alliance Partner

Leading independent voice and data recording specialists, Red Box Recorders, has further strengthened its relationship with ShoreTel, the provider of brilliantly simple phone systems and unified communications, to become an Alliance Level member of its Innovation Network.

The ShoreTel Innovation Network is a dedicated community of technology partners specially selected as having the knowledge and expertise to work in cooperation with ShoreTel to develop smarter solutions for unified communications and contact centres. 

Red Box was invited to upgrade its membership to Alliance Level after receiving positive feedback from ShoreTel resellers and customers about its Quantify Recording Suite solution. Following successful validation testing between Quantify and ShoreTel’s latest telephony platform, ShoreTel 14.2, both companies are now sharing knowledge and expertise to offer fully integrated voice and data recording solutions. 

As a result of the increased cooperation, businesses in the contact centre industry are benefiting from an intuitive and seamless recording solution for fact verification, quality monitoring and compliance.

Adrian Hipkiss, Managing Director EMEA at ShoreTel, said: “Our Innovation Network provides an interactive community of technology partners with the expertise to develop tightly integrated solutions with ShoreTel. This ultimately provides our joint customers with superior, best-of-breed solutions. Red Box’s expertise and excellent reputation means they will add considerable value to our portfolio and us to theirs.”

Will Hopkins, Sales Director at Red Box Recorders, said: “Enhancing our partnership with ShoreTel informs part of Red Box’s partner strategy which sees us developing relationships with key technology organisations across the world. Becoming an Alliance Level member of the Innovation Network will help Red Box gain greater visibility within ShoreTel’s sales, marketing, reseller and customer communities, particularly in the US which is a growing market for the business.” 

ENDS

About Red Box

Red Box Recorders is a global provider of voice and data recording solutions that solve technical and complex business challenges in a smart and effective way. The Red Box Quantify Recording Suite is designed to help organisations achieve compliance, monitor quality, perform audio analytics and evaluate a wide range of data sources including fixed-line and mobile devices, radios, screen recordings and instant messaging. 

Trusted by leading companies across the world, Quantify enables organisations to comply with the latest recording regulations, improve customer satisfaction and efficiency while reducing operational costs. It is easy to install and maintain, and can be integrated with communications systems from major vendors. Customers include businesses and organisations in the finance and public safety sectors and leading contact centres. Red Box has offices worldwide and is supported globally by a network of over 300 partners to deliver the highest levels of quality, service and support. 

About ShoreTel

ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple IP phone systems and unified communications solutions. Its award-winning on-premises IP-PBX solution and cloud-based hosted phone system eliminate complexity and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide.