Red Box Launches Enhanced Recording Solution for Skype for Business and Microsoft Lync

Leading voice and data recording specialist Red Box Recorders has today announced that it is launching a new solution for organisations that are utilising Skype for Business or Microsoft Lync as their Enterprise Voice platform.

Red Box is a member of Microsoft’s Independent Software Vendor (ISV) qualification programme and has designed a recording solution that will enable organisations using Skype for Business, and the 2010 and 2013 versions of its predecessor Lync, to capture calls and data for compliance, fact verification, quality monitoring, and other requirements. By integrating closely with both platforms, Red Box’s Quantify solution offers a number of flexible deployment options to meet the needs of financial institutions, contact centres and more.

In order to support its new solution, Red Box has recruited a senior professional with extensive sales experience in Unified Communications and Contact Centers to help build the Microsoft channel within the business. Lloyd Bowden joins the company as UK Account Manager with a key remit to create a network of specialist Microsoft Lync and Skype for Business Enterprise Voice Resellers and System Integrators.

Lloyd was previously at Mitel where he was responsible for creating and growing a Microsoft Channel business for the company’s MiContact Center for Lync contact centre solution across EMEA.

Will Hopkins, Global Sales Director at Red Box Recorders, said: “Skype for Business is an exciting technology that is set to grow rapidly as businesses increasingly recognise the benefits of Unified Communications. As a Microsoft partner, Red Box is able to offer innovative recording solutions for Lync and Skype and the expansion of our team is a reflection of our commitment to support these platforms and meet the evolving needs of our customers.” 

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Red Box Recorders is a global provider of voice and data recording solutions that solve technical and complex business challenges in a smart and effective way. The Red Box Quantify Recording Suite is designed to help organisations achieve compliance, monitor quality, perform audio analytics and evaluate a wide range of data sources including fixed-line and mobile devices, radios, screen recordings and instant messaging. 

Trusted by leading companies across the world, Quantify enables organisations to comply with the latest recording regulations, improve customer satisfaction and efficiency while reducing operational costs. It is easy to install and maintain, and can be integrated with communications systems from major vendors. Customers include businesses and organisations in the finance and public safety sectors and leading contact centres. 

Red Box has offices worldwide and is by an extensive network of global partners to deliver the highest levels of quality, service and support. 

Note: Red Box will be previewing its voice and data recording solution for Microsoft Lync and Skype for Business at UC EXPO 2015 (21-22nd April), Europe’s largest Unified Communications and Collaboration Event.  Discover more about this and other Red Box solutions at stand H812, located within the Microsoft Partner Zone.