Security Industry Today

Cole Security Services targeting cost savings and service improvements with guard management solution

Cole Security has adopted an advanced guard management solution from mobile computing specialist Skillweb.
Published 05 August 2014

Cole Security Services, a leading provider of security solutions throughout Bolton, Greater Manchester and the North West region, has adopted an advanced guard management solution from mobile computing specialist Skillweb. SmartTask Security will be used across a team of 80 guards in order to streamline communications and reporting processes, enabling the company to reduce costs and enhance the service provided to customers.

An initial six-week trial of the SmartTask Security tool involving 13 guards was able to demonstrate a wide range of benefits in terms of transparency of guard activity, electronic management reporting, real-time incident reporting and alerts and lone worker protection. As a result, Cole Security Services will be able to replace existing manual-and paper-based procedures to make significant time and financial savings, while improving operational performance and helping to achieve legal compliance.

SmartTask Security allows Cole Security Services to log attendance, actions and incidents at customer sites, providing complete visibility of operatives and extending its reporting capabilities. Guards simply swipe their mobile phone over strategically-located NFC tags to confirm their position, while any actions taken and incidents found can be inputted into the mobile application the moment they occur. This not only means that important information can be quickly and efficiently shared with customers, but unnecessary interaction can be removed between on-site operatives, area supervisors and office-based administrators.

Francis Cole, Managing Director of Cole Security Services commented: “SmartTask Security is supporting our aim to take the business to even higher levels of service and professionalism. We are always looking at ways of increasing efficiency while enhancing our commitment to customers, so we expect this mobile application to become an important part of our operation and increasingly underpin our management and reporting processes moving forward.”

Paul Ridden, CEO of Skillweb said: “Cole Security Services has recognised the value SmartTask Security can provide in terms improving visibility and control of mobile resources. This advanced guard management solution achieves measurable cost, time, service and compliance benefits that are helping an increasing number of security companies to optimise the performance of their operations.”

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