OSS & BSS Market Size to Hit USD 148.26 Billion in 2034 | Grow CAGR by 9.4%

Market Overview:

The OSS & BSS market is experiencing rapid growth, driven by rapid 5g network deployment, accelerated shift to cloud-native architectures, and integration of AI and automation for autonomous operations. According to IMARC Group's latest research publication, "OSS & BSS Market Size, Share, Trends and Forecast by Component, OSS & BSS Solution Type, Deployment Mode, Organization Size, Industry Vertical, and Region 2026-2034", the global OSS & BSS market size was valued at USD 65.81 Billion in 2025. Looking forward, IMARC Group estimates the market to reach USD 148.26 Billion by 2034, exhibiting a CAGR of 9.4% during 2026-2034.

This detailed analysis primarily encompasses industry size, business trends, market share, key growth factors, and regional forecasts. The report offers a comprehensive overview and integrates research findings, market assessments, and data from different sources. It also includes pivotal market dynamics like drivers and challenges, while also highlighting growth opportunities, financial insights, technological improvements, emerging trends, and innovations. Besides this, the report provides regional market evaluation, along with a competitive landscape analysis.

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Our report includes:

• Market Dynamics
• Market Trends and Market Outlook
• Competitive Analysis
• Industry Segmentation
• Strategic Recommendations

Growth Factors in the OSS & BSS Market

• Rapid 5G Network Deployment

The global rollout of 5G networks is a primary catalyst for the OSS and BSS market. 5G technology introduces unprecedented complexity, demanding advanced systems to manage new capabilities like network slicing, massive machine-to-machine communications, and ultra-low latency services. Communications Service Providers (CSPs) recognize this shift; a significant percentage believe that their 5G revenue growth is directly dependent on having advanced OSS and BSS platforms. The extensive deployment of commercial 5G services by hundreds of operators across dozens of countries underscores the immediate need for sophisticated OSS solutions for real-time fault detection and performance management, and BSS solutions for monetizing highly differentiated, on-demand services that were not possible with prior generation networks. This widespread infrastructure modernization necessitates a complete overhaul of traditional operational and business stacks.

• Accelerated Shift to Cloud-Native Architectures

The migration from monolithic, on-premise systems to agile, cloud-native OSS/BSS platforms is significantly fueling market expansion. This shift is driven by the need for superior scalability, operational flexibility, and reduced Capital Expenditure (CapEx). Industry data indicates a growing percentage of telecom operators are now adopting cloud-based OSS/BSS solutions to enhance their agility and lower operating costs (OpEx). Cloud-native designs, which leverage microservices, containers (like Kubernetes), and Open APIs, allow CSPs to accelerate their time-to-market for new services. For example, a major European operator partnered with a public cloud provider to move its OSS and BSS functions to the cloud, aiming to improve service innovation velocity and streamline complex infrastructure management.

• Integration of AI and Automation for Autonomous Operations

The embedding of Artificial Intelligence (AI) and Machine Learning (ML) into OSS and BSS platforms is a critical growth driver, moving the industry toward autonomous, self-healing networks and hyper-personalized customer engagement. AI-driven solutions are being implemented to automate complex network operations, reduce downtime, and improve service quality. One major North American operator, for instance, implemented an AI-driven cloud OSS platform to automate a significant portion of its network operations, directly leading to a reduction in service downtime. On the business side, AI enhances customer experience through intelligent chatbots and predictive analytics, with telecom operators reportedly increasing their investment in these AI-driven solutions annually to better anticipate customer needs and proactively resolve issues.

Key Trends in the OSS & BSS Market

• Microservices and Open Digital Architecture (ODA) Adoption

A major emerging trend is the wholesale decomposition of traditional, monolithic OSS/BSS stacks into modular, API-driven microservices based on the Open Digital Architecture (ODA) principles. This architectural shift allows CSPs to mix-and-match best-of-breed components from various vendors, significantly reducing vendor lock-in and fostering greater innovation. For example, an African telecom group introduced a program to migrate its diverse systems to a unified, cloud-native platform based on ODA. This transition enables them to consolidate multiple OSS and BSS systems, allowing for automated, end-to-end fulfillment processes and a reduction in operational costs. This modularity is essential for managing the dynamic nature of 5G and IoT services, facilitating continuous development and rapid feature deployment.

• Real-Time Monetization and Convergent Charging for New Services

The market is witnessing a strong trend toward real-time, convergent charging and billing systems to support the diverse monetization models of 5G and IoT. Unlike traditional systems focused on simple voice and data, modern BSS must handle complex use cases like dynamic pricing based on network congestion, quality of service guarantees, and partner revenue sharing. A leading international telecommunications company chose a new charging system and BSS platform to handle its 5G services, specifically to offer flexible, real-time billing for both mobile and IoT services. This allows the company to create differential pricing for services, such as enhanced video streaming or ultra-low latency gaming, enabling them to capture new revenue streams from enterprise and consumer markets.

• The Rise of Autonomous Network Operations and Predictive Maintenance

The concept of the "zero-touch network" is driving the integration of advanced predictive maintenance and self-healing capabilities within OSS. This trend leverages AI and Machine Learning to proactively monitor network performance, predict potential failures, and automatically resolve issues without human intervention. This shift has led to a significant increase in the adoption of predictive maintenance system integration among operators. In a real-world application, service assurance solutions are using sophisticated algorithms to identify anomalies in the network that precede a fault, enabling systems to automatically re-route traffic or provision backup resources, which reduces network downtime and ensures a more consistent quality of service for the end customer.

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Leading Companies Operating in the OSS & BSS Industry:

• Amdocs
• Comarch SA
• Comviva
• CSG Systems, Inc.
• Infosys Limited
• Mavenir
• Netcracker
• Nokia Corporation
• Optiva, Inc.
• Suntech S.A
• Telefonaktiebolaget LM Ericsson

OSS & BSS Market Report Segmentation:

By Component:

• Solution
• Services

In 2024, the solution segment leads the market with 62.4% share, driven by billing and revenue management systems, with Netcracker Technology recognized for its innovative OSS/BSS solutions.

By OSS & BSS Solution Type:

• Network Planning and Design
• Service Delivery
• Service Fulfillment
• Service Assurance
• Billing and Revenue Management
• Network Performance Management
• Customer and Product Management
• Others

Network planning and design dominate with 19.3% market share in 2024, enabling effective infrastructure planning and peak performance, as highlighted by Netcracker's top vendor position.

By Deployment Mode:

• On-premises
• Cloud-based

The on-premises segment leads with 62.4% market share in 2024, driven by data security and compliance concerns, with Amdocs collaborating with Microsoft to enhance cloud-native solutions.

By Organization Size:

• Small and Medium-sized Enterprises
• Large Enterprises

Large enterprises hold a 62.4% market share in 2024 due to their substantial resources and need for scalable OSS/BSS solutions that manage complex networks effectively.

By Industry Vertical:

• IT and Telecom
• BFSI
• Media and Entertainment
• Retail and E-Commerce
• Others

The IT and telecom sector leads with 61.8% market share in 2024, utilizing OSS/BSS solutions for operational efficiency and customer experience, exemplified by Vivo's automation of its B2B processes.

Regional Insights:

• North America (United States, Canada)
• Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, Others)
• Europe (Germany, France, United Kingdom, Italy, Spain, Russia, Others)
• Latin America (Brazil, Mexico, Others)
• Middle East and Africa

In 2024, North America dominates the OSS/BSS market with over 35.6% share, driven by advanced technology and a focus on digital transformation, as seen in Etiya's support for Fizz's expansion in Canada.

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IMARC Group is a global management consulting firm that helps the world’s most ambitious changemakers to create a lasting impact. The company provide a comprehensive suite of market entry and expansion services. IMARC offerings include thorough market assessment, feasibility studies, company incorporation assistance, factory setup support, regulatory approvals and licensing navigation, branding, marketing and sales strategies, competitive landscape and benchmarking analyses, pricing and cost research, and procurement research.

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