Social Customer Relationship Management (CRM) Software 2017 Global Market Key Players – IBM, Jive Software, Oracle, Salesforce, Microsoft, Sap

Social Customer Relationship Management (CRM) Software Market 2017

Customer relationship management (CRM) is an approach to managing a company's interaction with current and potential future customers that tries to analyze data about customers' history with a company and to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

Scope of the Report: 
This report focuses on the Social Customer Relationship Management (CRM) Software in Global market, especially in North America, Europe and Asia-Pacific, South America, Middle East and Africa. This report categorizes the market based on manufacturers, regions, type and application.

Market Segment by Manufacturers, this report covers 
IBM
Jive Software
Lithium
Oracle
Salesforce
Microsoft
Netsuite
Pegasystems
Sap
SugarCRM

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Market Segment by Regions, regional analysis covers 
North America (USA, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Columbia etc.)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers 
Social Monitoring and Social Listening
Social Mapping
Social Middleware
Social Management
Social Measurement

Market Segment by Applications, can be divided into 
Customer Service and Support
Marketing
Sales
Others

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Table of Contents

1 Market Overview 
1.1 Social Customer Relationship Management (CRM) Software Introduction
1.2 Market Analysis by Type
1.2.1 Social Monitoring and Social Listening
1.2.2 Social Mapping
1.2.3 Social Middleware
1.2.4 Social Management
1.2.5 Social Measurement
1.3 Market Analysis by Applications
1.3.1 Customer Service and Support
1.3.2 Marketing
1.3.3 Sales
1.3.4 Others
1.4 Market Analysis by Regions
1.4.1 North America (USA, Canada and Mexico)
1.4.1.1 USA Market States and Outlook (2012-2022)
1.4.1.2 Canada Market States and Outlook (2012-2022)
1.4.1.3 Mexico Market States and Outlook (2012-2022)
1.4.2 Europe (Germany, France, UK, Russia and Italy)
1.4.2.1 Germany Market States and Outlook (2012-2022)
1.4.2.2 France Market States and Outlook (2012-2022)
1.4.2.3 UK Market States and Outlook (2012-2022)
1.4.2.4 Russia Market States and Outlook (2012-2022)
1.4.2.5 Italy Market States and Outlook (2012-2022)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
1.4.3.1 China Market States and Outlook (2012-2022)
1.4.3.2 Japan Market States and Outlook (2012-2022)
1.4.3.3 Korea Market States and Outlook (2012-2022)
1.4.3.4 India Market States and Outlook (2012-2022)
1.4.3.5 Southeast Asia Market States and Outlook (2012-2022)
1.4.4 South America, Middle East and Africa
1.4.4.1 Brazil Market States and Outlook (2012-2022)
1.4.4.2 Egypt Market States and Outlook (2012-2022)
1.4.4.3 Saudi Arabia Market States and Outlook (2012-2022)
1.4.4.4 South Africa Market States and Outlook (2012-2022)
1.4.4.5 Nigeria Market States and Outlook (2012-2022)
1.5 Market Dynamics
1.5.1 Market Opportunities
1.5.2 Market Risk
1.5.3 Market Driving Force

…………

2 Manufacturers Profiles 
2.1 IBM
2.1.1 Business Overview
2.1.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.1.2.1 Type 1
2.1.2.2 Type 2
2.1.3 IBM Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.2 Jive Software
2.2.1 Business Overview
2.2.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.2.2.1 Type 1
2.2.2.2 Type 2
2.2.3 Jive Software Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.3 Lithium
2.3.1 Business Overview
2.3.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.3.2.1 Type 1
2.3.2.2 Type 2
2.3.3 Lithium Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.4 Oracle
2.4.1 Business Overview
2.4.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.4.2.1 Type 1
2.4.2.2 Type 2
2.4.3 Oracle Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.5 Salesforce
2.5.1 Business Overview
2.5.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.5.2.1 Type 1
2.5.2.2 Type 2

..…..Continued