Service Desk Solutions Global Market 2018-2025: Samanage, Freshservice, JIRA Service Desk, Zendesk, Track-It!

Service Desk Solutions Market 2018

Service desk software solutions are computer programs that make the service desk function more efficient and effective. A service desk — a call center, contact center, or help desk — is a single point of contact for all users’ IT requests and requirements. 

In 2017, the global Service Desk Solutions market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.

This report focuses on the global Service Desk Solutions status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Service Desk Solutions development in United States, Europe and China.

The key players covered in this study 
Samanage 
Freshservice 
ManageEngine ServiceDesk 
JIRA Service Desk 
Zendesk 
Track-It! 
BMC Remedy 9 
Cherwell IT Service Management 
Agiloft 
Re:Desk 
ServiceNow 
GoToAssist 
Spiceworks 
EasyVista 
Wolken

 
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Market segment by Type, the product can be split into 
Cloud based 
On Premise

Market segment by Application, split into 
Healthcare 
IT support 
Education 
Others

Market segment by Regions/Countries, this report covers 
United States 
Europe 
China 
Japan 
Southeast Asia 
India 
Central & South America

The study objectives of this report are: 
To analyze global Service Desk Solutions status, future forecast, growth opportunity, key market and key players. 
To present the Service Desk Solutions development in United States, Europe and China. 
To strategically profile the key players and comprehensively analyze their development plan and strategies. 
To define, describe and forecast the market by product type, market and key regions.
 

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Table of Contents –Analysis of Key Points

1 Report Overview 
1.1 Study Scope 
1.2 Key Market Segments 
1.3 Players Covered 
1.4 Market Analysis by Type 
1.4.1 Global Service Desk Solutions Market Size Growth Rate by Type (2013-2025) 
1.4.2 Cloud based 
1.4.3 On Premise 
1.5 Market by Application 
1.5.1 Global Service Desk Solutions Market Share by Application (2013-2025) 
1.5.2 Healthcare 
1.5.3 IT support 
1.5.4 Education 
1.5.5 Others 
1.6 Study Objectives 
1.7 Years Considered

2 Global Growth Trends 
2.1 Service Desk Solutions Market Size 
2.2 Service Desk Solutions Growth Trends by Regions 
2.2.1 Service Desk Solutions Market Size by Regions (2013-2025) 
2.2.2 Service Desk Solutions Market Share by Regions (2013-2018) 
2.3 Industry Trends 
2.3.1 Market Top Trends 
2.3.2 Market Drivers 
2.3.3 Market Opportunities

3 Market Share by Key Players 
3.1 Service Desk Solutions Market Size by Manufacturers 
3.1.1 Global Service Desk Solutions Revenue by Manufacturers (2013-2018) 
3.1.2 Global Service Desk Solutions Revenue Market Share by Manufacturers (2013-2018) 
3.1.3 Global Service Desk Solutions Market Concentration Ratio (CR5 and HHI) 
3.2 Service Desk Solutions Key Players Head office and Area Served 
3.3 Key Players Service Desk Solutions Product/Solution/Service 
3.4 Date of Enter into Service Desk Solutions Market 
3.5 Mergers & Acquisitions, Expansion Plans
………

12 International Players Profiles 
12.1 Samanage 
12.1.1 Samanage Company Details 
12.1.2 Company Description and Business Overview 
12.1.3 Service Desk Solutions Introduction 
12.1.4 Samanage Revenue in Service Desk Solutions Business (2013-2018) 
12.1.5 Samanage Recent Development 
12.2 Freshservice 
12.2.1 Freshservice Company Details 
12.2.2 Company Description and Business Overview 
12.2.3 Service Desk Solutions Introduction 
12.2.4 Freshservice Revenue in Service Desk Solutions Business (2013-2018) 
12.2.5 Freshservice Recent Development 
12.3 ManageEngine ServiceDesk 
12.3.1 ManageEngine ServiceDesk Company Details 
12.3.2 Company Description and Business Overview 
12.3.3 Service Desk Solutions Introduction 
12.3.4 ManageEngine ServiceDesk Revenue in Service Desk Solutions Business (2013-2018)
12.3.5 ManageEngine ServiceDesk Recent Development 
12.4 JIRA Service Desk 
12.4.1 JIRA Service Desk Company Details 
12.4.2 Company Description and Business Overview 
12.4.3 Service Desk Solutions Introduction 
12.4.4 JIRA Service Desk Revenue in Service Desk Solutions Business (2013-2018) 
12.4.5 JIRA Service Desk Recent Development 
12.5 Zendesk 
12.5.1 Zendesk Company Details 
12.5.2 Company Description and Business Overview 
12.5.3 Service Desk Solutions Introduction 
12.5.4 Zendesk Revenue in Service Desk Solutions Business (2013-2018) 
12.5.5 Zendesk Recent Development 
12.6 Track-It! 
12.6.1 Track-It! Company Details 
12.6.2 Company Description and Business Overview 
12.6.3 Service Desk Solutions Introduction 
12.6.4 Track-It! Revenue in Service Desk Solutions Business (2013-2018) 
12.6.5 Track-It! Recent Development 
12.7 BMC Remedy 9 
12.7.1 BMC Remedy 9 Company Details 
12.7.2 Company Description and Business Overview 
12.7.3 Service Desk Solutions Introduction 
12.7.4 BMC Remedy 9 Revenue in Service Desk Solutions Business (2013-2018) 
12.7.5 BMC Remedy 9 Recent Development 
12.8 Cherwell IT Service Management 
12.8.1 Cherwell IT Service Management Company Details 
12.8.2 Company Description and Business Overview 
12.8.3 Service Desk Solutions Introduction 
12.8.4 Cherwell IT Service Management Revenue in Service Desk Solutions Business (2013-2018) 
12.8.5 Cherwell IT Service Management Recent Development 
12.9 Agiloft 
12.9.1 Agiloft Company Details 
12.9.2 Company Description and Business Overview 
12.9.3 Service Desk Solutions Introduction 
12.9.4 Agiloft Revenue in Service Desk Solutions Business (2013-2018) 
12.9.5 Agiloft Recent Development 
Continued…..
 
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