Service Delivery Automation Market Identifying the Size, Growth, Major Segments & Leading Players in the Industry

service delivery automation market was valued at US$2.636 billion in 2017 and is projected to expand at a CAGR of 25.37% over the forecast period to reach US$10.231 billion by 2023. With the evolution of industries, need for automation has seen a significant rise to make the processes more agile and to deliver quality services within strict time constraints.

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Major Leading players-IBM, NICE Ltd., Blue Prism, and Pegasystems Inc. among others. 

Advancements in the field of artificial intelligence will trigger the growth of the market as new and improved technologies get embedded into service delivery automation products. High costs associated with the implementation of service delivery automation are expected to restrain the market growth but lucrative packages offered by the vendors to the enterprises can help them retain their market share.

This research study examines the current market trends related to the demand, supply, and sales, in addition to the recent developments. Major drivers, restraints, and opportunities have been covered to provide an exhaustive picture of the market. The analysis presents in-depth information regarding the development, trends, and industry policies and regulations implemented in each of the geographical regions. Further, the overall regulatory framework of the market has been exhaustively covered to offer stakeholders a better understanding of the key factors affecting the overall market environment.

Identification of key industry players in the industry and their revenue contribution to the overall business or relevant segment aligned to the study have been covered as a part of competitive intelligence done through extensive secondary research. Various studies and data published by industry associations, analyst reports, investor presentations, press releases and journals among others have been taken into consideration while conducting the secondary research. Both bottom-up and top down approaches have been utilized to determine the market size of the overall market and key segments. The values obtained are correlated with the primary inputs of the key stakeholders in the service delivery automation value chain. Last step involves complete market engineering which includes analyzing the data from different sources and existing proprietary datasets while using various data triangulation methods for market breakdown and forecasting.

Market intelligence is presented in the form of analysis, charts, and graphics to help the clients in gaining faster and efficient understanding of the service delivery automation market.

Segmentation
The service delivery automation market has been analyzed through following segments:

By Type
o IT Process Automation
o Business Process Automation

By End User
o Large Enterprise
o Small & Medium Enterprise

By Industry Vertical
o Healthcare
o BFSI
o Travel & Hospitality
o IT & Telecommunication
o Transport & Logistic
o Manufacturing
o Retail
o Others

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