Outsourced Customer Care Services 2018 Global Analysis, Market Opportunities, Global Trends and Major Key Players – Sykes Enterprises, Synnex Corporation, TeleTech Holdings Inc, Teleperformance

This report studies the global Outsourced Customer Care Services market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global Outsourced Customer Care Services market by companies, region, type and end-use industry.

In 2017, the global Outsourced Customer Care Services market size was million US$ and it is expected to reach million US$ by the end of 2025, with a CAGR of during 2018-2025.

This report focuses on the global top players, covered 
Sykes Enterprises 
Synnex Corporation 
TeleTech Holdings Inc. 
Teleperformance 
Transcom Worldwide 
West Corporation 
Infosys 
SPi Global 
StarTek Inc. 
Expert Global Solutions 
Accenture 
Amdocs 
Aegis 
Alorica 
Sitel Worldwide Corporation 
Convergys Corporation

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Market segment by Regions/Countries, this report covers 
United States 
Europe 
China 
Japan 
Southeast Asia 
India

Market segment by Type, the product can be split into 
CRM Technology Hosting 
Fulfillment/Logistics 
Customer Interaction

Market segment by Application, split into 
Pharma & Healthcare 
Food & Beverages 
Chemical & Material 
Construction 
Logistics 
Other

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Table Of Contents:      

1 Industry Overview of Outsourced Customer Care Services 
1.1 Outsourced Customer Care Services Market Overview 
1.1.1 Outsourced Customer Care Services Product Scope 
1.1.2 Market Status and Outlook 
1.2 Global Outsourced Customer Care Services Market Size and Analysis by Regions (2013-2018) 
1.2.1 United States 
1.2.2 Europe 
1.2.3 China 
1.2.4 Japan 
1.2.5 Southeast Asia 
1.2.6 India 
1.3 Outsourced Customer Care Services Market by Type 
1.3.1 CRM Technology Hosting 
1.3.2 Fulfillment/Logistics 
1.3.3 Customer Interaction 
1.4 Outsourced Customer Care Services Market by End Users/Application 
1.4.1 Pharma & Healthcare 
1.4.2 Food & Beverages 
1.4.3 Chemical & Material 
1.4.4 Construction 
1.4.5 Logistics 
1.4.6 Other

2 Global Outsourced Customer Care Services Competition Analysis by Players 
2.1 Outsourced Customer Care Services Market Size (Value) by Players (2013-2018) 
2.2 Competitive Status and Trend 
2.2.1 Market Concentration Rate 
2.2.2 Product/Service Differences 
2.2.3 New Entrants 
2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles 
3.1 Sykes Enterprises 
3.1.1 Company Profile 
3.1.2 Main Business/Business Overview 
3.1.3 Products, Services and Solutions 
3.1.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018) 
3.2 Synnex Corporation 
3.2.1 Company Profile 
3.2.2 Main Business/Business Overview 
3.2.3 Products, Services and Solutions 
3.2.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018) 
3.3 TeleTech Holdings Inc. 
3.3.1 Company Profile 
3.3.2 Main Business/Business Overview 
3.3.3 Products, Services and Solutions 
3.3.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018) 
3.4 Teleperformance 
3.4.1 Company Profile 
3.4.2 Main Business/Business Overview 
3.4.3 Products, Services and Solutions 
3.4.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018) 
3.5 Transcom Worldwide 
3.5.1 Company Profile 
3.5.2 Main Business/Business Overview 
3.5.3 Products, Services and Solutions 
3.5.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018) 
3.6 West Corporation 
3.6.1 Company Profile 
3.6.2 Main Business/Business Overview 
3.6.3 Products, Services and Solutions 
3.6.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018) 
3.7 Infosys 
3.7.1 Company Profile 
3.7.2 Main Business/Business Overview 
3.7.3 Products, Services and Solutions 
3.7.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018) 
3.8 SPi Global 
3.8.1 Company Profile 
3.8.2 Main Business/Business Overview 
3.8.3 Products, Services and Solutions 
3.8.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018) 
3.9 StarTek Inc. 
3.9.1 Company Profile 
3.9.2 Main Business/Business Overview 
3.9.3 Products, Services and Solutions 
3.9.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018) 
3.10 Expert Global Solutions 
3.10.1 Company Profile 
3.10.2 Main Business/Business Overview 
3.10.3 Products, Services and Solutions 
3.10.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018) 
3.11 Accenture 
3.12 Amdocs 
3.13 Aegis 
3.14 Alorica 
3.15 Sitel Worldwide Corporation 
3.16 Convergys Corporation

 Continued…….                                                      

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