IT Service Management (ITSM) Software Global Market 2018: Key Players – ServiceNow, Atlassian, Ivanti, IBM, CA Technologies

IT Service Management (ITSM) Software Industry

Description

Wiseguyreports.Com Adds “IT Service Management (ITSM) Software -Market Demand, Growth, Opportunities and Analysis Of Top Key Player Forecast To 2023” To Its Research Database

This report studies the IT Service Management (ITSM) Software market status and outlook of global and major regions, from angles of players, regions, product and end Application/industries; this report analyzes the top players in global and major regions, and splits the IT Service Management (ITSM) Software market by product and Application/end industries.

The global IT Service Management (ITSM) Software market is valued at 1810 million USD in 2017 and is expected to reach 4380 million USD by the end of 2025, growing at a CAGR of 11.7% between 2017 and 2025.

The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.

United States will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of IT Service Management (ITSM) Software.

EU also play important roles in global market, with market size of 538 million USD in 2017 and will be 1194 million USD in 2025, with a CAGR of 10.5%.

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The major players in global market include 

ServiceNow 
Atlassian 
Ivanti (HEAT Software) 
IBM 
CA Technologies 
BMC Software 
ASG Software 
Axios Systems 
SAP 
Cherwell Software 
Micro Focus (Formerly HPE) 
Freshworks 
Ultimo 
Epicor 
TOPdesk 
Samanage 
Agiloft Service 
Symantec 
SysAid 
SolarWinds 
Autotask

Geographically, this report split global into several key Regions, with, revenue (million USD), market share and growth rate of IT Service Management (ITSM) Software for these regions, from 2013 to 2025 (forecast) 
United States 
EU 
Japan 
China 
India 
Southeast Asia

On the basis of product, the IT Service Management (ITSM) Software market is primarily split into 
Cloud-based 
On-Premises

On the basis on the end users/Application, this report covers 
SMEs 
Large Enterprises

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Table of Contents

1 Industry Overview 1 
    1.1 IT Service Management (ITSM) Software Market Overview 1 
      1.1.1 IT Service Management (ITSM) Software Product Scope 1 
      1.1.2 Market Status and Outlook 2 
    1.2 Global IT Service Management (ITSM) Software Market Size and Analysis by Regions (2013-2018) 2 
      1.2.1 United States IT Service Management (ITSM) Software Market Status and Outlook 3 
      1.2.2 EU IT Service Management (ITSM) Software Market Status and Outlook 4 
      1.2.3 Japan IT Service Management (ITSM) Software Market Status and Outlook 5 
      1.2.4 China IT Service Management (ITSM) Software Market Status and Outlook 6 
      1.2.5 India IT Service Management (ITSM) Software Market Status and Outlook 7 
      1.2.6 Southeast Asia IT Service Management (ITSM) Software Market Status and Outlook 8 
    1.3 Classification of IT Service Management (ITSM) Software by Product 9 
      1.3.1 Global IT Service Management (ITSM) Software Revenue (Million USD) Market Share (%) by Product 9 
      1.3.2 Cloud-based 10 
      1.3.3 On-Premises 11 
    1.4 IT Service Management (ITSM) Software Market by End Users/Application 11 
      1.4.1 SMEs 12 
      1.4.2 Large Enterprises 13 

...

3 Company (Top Players) Profiles and Key Data 21 
    3.1 ServiceNow 21 
      3.1.1 Company Profile 21 
      3.1.2 Main Business/Business Overview 21 
      3.1.3 Products, Services and Solutions 22 
      3.1.4 ServiceNow IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018) 23 
      3.1.5 Recent Developments 24 
    3.2 Atlassian 24 
      3.2.1 Company Profile 24 
      3.2.2 Main Business/Business Overview 25 
      3.2.3 Products, Services and Solutions 25 
      3.2.4 Atlassian IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018) 26 
      3.2.5 Recent Developments 27 
    3.3 Ivanti (HEAT Software) 27 
      3.3.1 Company Profile 27 
      3.3.2 Main Business/Business Overview 28 
      3.3.3 Products, Services and Solutions 28 
      3.3.4 Ivanti (HEAT Software) IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018) 29 
      3.3.5 Recent Developments 30 
    3.4 IBM 31 
      3.4.1 Company Profile 31 
      3.4.2 Main Business/Business Overview 31 
      3.4.3 Products, Services and Solutions 31 
      3.4.4 IBM IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018) 32 
      3.4.5 Recent Developments 33 
    3.5 CA Technologies 34 
      3.5.1 Company Profile 34 
      3.5.2 Main Business/Business Overview 34 
      3.5.3 Products, Services and Solutions 34 
      3.5.4 CA Technologies IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018) 35 
      3.5.5 Recent Developments 36 
    3.6 BMC Software 36 
      3.6.1 Company Profile 36 
      3.6.2 Main Business/Business Overview 37 
      3.6.3 Products, Services and Solutions 37 
      3.6.4 BMC Software IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018) 38 
    3.7 ASG Software 39 
      3.7.1 Company Profile 39 
      3.7.2 Main Business/Business Overview 40 
      3.7.3 Products, Services and Solutions 40 
      3.7.4 ASG Software IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018) 41 
    3.8 Axios Systems 42 
      3.8.1 Company Profile 42 
      3.8.2 Main Business/Business Overview 43 
      3.8.3 Products, Services and Solutions 43 
      3.8.4 Axios Systems IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018) 43 
    3.9 SAP 45 
      3.9.1 Company Profile 45 
      3.9.2 Main Business/Business Overview 45 
      3.9.3 Products, Services and Solutions 45 
      3.9.4 SAP IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018) 46 
    3.10 Cherwell Software 47 
      3.10.1 Company Profile 47 
      3.10.2 Main Business/Business Overview 48 
      3.10.3 Products, Services and Solutions 48 
      3.10.4 Cherwell Software IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018) 49 
      3.10.5 Recent Developments 50 
    3.11 Micro Focus (Formerly HPE) 51 
      3.11.1 Company Profile 51 
      3.11.2 Main Business/Business Overview 51 
      3.11.3 Products, Services and Solutions 52 
      3.11.4 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018) 52 
      3.11.5 Recent Developments 53 
    3.12 Freshworks 54 
      3.12.1 Company Profile 54 
      3.12.2 Main Business/Business Overview 54 
      3.12.3 Products, Services and Solutions 55 
      3.12.4 Freshworks IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018) 55 
      3.12.5 Recent Developments 56 
    3.13 Ultimo 57 
      3.13.1 Company Profile 57 
      3.13.2 Main Business/Business Overview 57 
      3.13.3 Products, Services and Solutions 58 
      3.13.4 Ultimo IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018) 59 
    3.14 Epicor 60 
      3.14.1 Company Profile 60 
      3.14.2 Main Business/Business Overview 61 
      3.14.3 Products, Services and Solutions 61 
      3.14.4 Epicor IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018) 62 
      3.14.5 Recent Developments 63 
    3.15 TOPdesk 63 
      3.15.1 Company Profile 63 
      3.15.2 Main Business/Business Overview 64 
      3.15.3 Products, Services and Solutions 64 
      3.15.4 TOPdesk IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018) 65 
    3.16 Samanage 66 
      3.16.1 Company Profile 66 
      3.16.2 Main Business/Business Overview 67 
      3.16.3 Products, Services and Solutions 67 
      3.16.4 Samanage IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018) 67 
    3.17 Agiloft Service 69 
      3.17.1 Company Profile 69 
      3.17.2 Main Business/Business Overview 69 
      3.17.3 Products, Services and Solutions 69 
      3.17.4 Agiloft Service IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018) 70 
    3.18 Symantec 72 
      3.18.1 Company Profile 72 
      3.18.2 Main Business/Business Overview 72 
      3.18.3 Products, Services and Solutions 72 
      3.18.4 Symantec IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018) 73 
    3.19 SysAid 74 
      3.19.1 Company Profile 74 
      3.19.2 Main Business/Business Overview 75 
      3.19.3 Products, Services and Solutions 75 
      3.19.4 SysAid IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018) 76 
    3.20 SolarWinds 77 
      3.20.1 Company Profile 77 
      3.20.2 Main Business/Business Overview 78 
      3.20.3 Products, Services and Solutions 78 
      3.20.4 SolarWinds IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018) 79 
    3.21 Autotask 80 
      3.21.1 Company Profile 80 
      3.21.2 Main Business/Business Overview 81 
      3.21.3 Products, Services and Solutions 81 
      3.21.4 Autotask IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018) 81 

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