Healthcare BPO Global Market Top Key Players – Accenture, Cognizant, Genpact, IBM, TCS, Wipro - Analysis and Forecast to 2021

Healthcare BPO Market 2018

BPO is a segment of outsourcing, which consists of subcontracting the business processes of an organization to a third-party vendor that has the expertise in the required domains. It helps clients to increase their operational efficiency, concentrate on their core competencies, reduce time-to-market, obtain access to fresh talent and experience along with the latest technologies, and build an organization with an economical cost structure in the long run. The healthcare space has been witnessing the adoption of BPO services due to proven benefits, such as cost reduction, improved patient care services, and staff efficiency.

The analysts forecast the Global Healthcare BPO Market that comprises F&A BPO, HR BPO and CRM BPO to grow at a CAGR of 5.32 percent over the period 2015-2020.

Covered in this Report 
This report gives an overview of the Global Healthcare BPO market and includes the market segments namely: F&A, HR and CRM. The report also includes the market segmentation by Geography based on the three key regions: the Americas, and the APAC and EMEA regions.
 

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The report, the Global Healthcare BPO Market 2015-2019, has been prepared based on an in-depth market analysis, with inputs from industry experts. The report covers the Global Healthcare BPO Market landscape and its growth prospects in the coming years. The report also includes profile of key vendors operating in this market.

Key Regions 
• Americas 
• APAC 
• EMEA

Key Vendors 
• Accenture 
• Cognizant 
• Genpact 
• IBM 
• TCS 
• Wipro 
• Xerox

Other Prominent Vendors 
• 3i infotech 
• Acclaris 
• Accretive Health 
• ACS 
• Acura 
• Aditya Birla Minacs 
• Aegis 
• Allscripts Healthcare Solutions 
• Allsec Technologies 
• Aon 
• Capgemini 
• CGI 
• Convergys 
• CSC 
• Dell 
• Dynamic Healthcare Systems 
• EXL 
• Firstsource 
• HCL Technologies 
• Hexaware 
• Hinduja Global Solutions 
• HP 
• Igate 
• IMS Health 
• Infosys 
• iProjects 
• McKesson 
• Medusind Solutions 
• Minacs 
• Mphasis 
• NCO Financial Systems 
• Promantra 
• Serco Global Services 
• Siemens Healthcare 
• Sourcehov 
• SUN Knowledge 
• Sutherland Global 
• Tech Mahindra 
• Teleperformance 
• Teletech 
• ThinkHealth Services 
• TMG Health 
• WNS 

Market Driver 
• Increasing Need for Cost-effective Operations 
• For a full, detailed list, view our report

Market Challenge 
• Issues Pertaining to Data Security 
• For a full, detailed list, view our report

Market Trend 
• Emergence of Cloud-based BPO in Healthcare 
• For a full, detailed list, view our report

Key Questions Answered in this Report 
• What will the market size be in 2019 and what will the growth rate be? 
• What are the key market trends? 
• What is driving this market? 
• What are the challenges to market growth? 
• Who are the key vendors in this market space? 
• What are the market opportunities and threats faced by the key vendors? 
• What are the strengths and weaknesses of the key vendors?
 

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Table of Contents –Analysis of Key Points

01. Executive Summary 
02. List of Abbreviations 
03. Scope of the Report 
    03.1 Market Overview 
    03.2 Product Offerings 

04. Market Research Methodology 
    04.1 Market Research Process 
    04.2 Research Methodology 

05. Introduction 
06. Market Landscape 
    06.1 Market Overview 
      06.1.1 Overview of Healthcare BPO 
      06.1.2 CRM BPO 
      06.1.3 HR BPO 
      06.1.4 F&A BPO 
    06.2 Overview of Global Healthcare IT Market 
    06.3 Global Healthcare BPO Market 
      06.3.1 Market Size and Forecast 
    06.4 Five Forces Analysis 

07. Market Segmentation by Services 
    07.1 Global CRM BPO Market in Healthcare Sector 
      07.1.1 Market Size and Forecast 
    07.2 Global HR BPO Market in Healthcare Sector 
      07.2.1 Market Size and Forecast 
    07.3 Global F&A BPO Market in Healthcare Sector 
      07.3.1 Market Size and Forecast 

08. Market Segmentation by Geography 
09. Buying Criteria 
10. Market Growth Drivers 
11. Drivers and their Impact 
12. Market Challenges 
13. Impact of Drivers and Challenges 
14. Market Trends 
15. Trends and their Impact 

16. Vendor Landscape 
    16.1 Competitive Scenario 
    16.2 Key Vendors in the Market 
    16.3 Other Prominent Vendors 
      16.3.1 Aon 
      16.3.2 Aegis 
      16.3.3 Capgemini 
      16.3.4 Convergys 
      16.3.5 Dell 
      16.3.6 HCL Technologies 
      16.3.7 HP 
      16.3.8 Infosys 
      16.3.9 Mphasis 
      16.3.10 NCO Financial Systems 
      16.3.11 WNS 

17. Key Vendor Analysis 
    17.1 Accenture 
      17.1.1 Key Facts 
      17.1.2 Business Overview 
      17.1.3 Business Segmentation by Revenue 2013 
      17.1.4 Business Segmentation by Revenue 2012 and 2013 
      17.1.5 Geographical Segmentation by Revenue 2013 
      17.1.6 Business Strategy 
      17.1.7 Key Information 
      17.1.8 SWOT Analysis 
    17.2 Cognizant 
      17.2.1 Key Facts 
      17.2.2 Business Overview 
      17.2.3 Business Segmentation by Revenue 2013 
      17.2.4 Business Segmentation by Revenue 2012 and 2013 
      17.2.5 Geographical Segmentation by Revenue 2013 
      17.2.6 Business Strategy 
      17.2.7 Key Information 
      17.2.8 SWOT Analysis 
    17.3 Genpact 
      17.3.1 Key Facts 
      17.3.2 Business Overview 
      17.3.3 Services Segmentation by Revenue 
      17.3.4 Services Segmentation by Revenue 
      17.3.5 Geographical Segmentation by Revenue 
      17.3.6 Business Strategy 
      17.3.7 Recent Developments 
      17.3.8 SWOT Analysis 
    17.4 IBM 
      17.4.1 Key Facts 
      17.4.2 Business Description 
      17.4.3 Business Segmentation 
      17.4.4 Revenue Segmentation by Business Segment 
      17.4.5 Revenue Segmentation by Business Operation 
      17.4.6 Revenue Comparison of Business Segments 2012 and 2013 
      17.4.7 Revenue Segmentation by Geography 
      17.4.8 Business Strategy 
      17.4.9 Key Developments 
      17.4.10 SWOT Analysis 
..…..Continued