Field Service Management (FSM) Market to Reach USD 9.68 Billion by 2030 with 11.39% CAGR, Driven by Cloud Adoption, AI Scheduling, and IoT Maintenance

Field Service Management (FSM) Market Insights and Outlook 

The Field Service Management (FSM) Market is witnessing steady growth, as organizations increasingly rely on advanced solutions to manage on-site operations efficiently. By 2030, the market is expected to reach USD 9.68 billion, up from USD 5.64 billion in 2025, registering an 11.39% CAGR. Businesses are adopting FSM solutions to optimize technician schedules, reduce service cycle times, and improve customer satisfaction. Cloud deployment, AI integration, and IoT-enabled maintenance are key drivers shaping the market landscape. 

Field Service Management (FSM) Market Key Trends: 

1. Real-time Technician Visibility 

Field platforms provide live location, job, and asset updates, improving decision-making and operational efficiency in the field. 

2. 5G Network Complexity Management 

Expanding 5G networks increase field complexity, requiring FSM tools for routing, spares, and remote guidance for technicians. 

3. Decarbonisation & Smart Installations 

FSM platforms manage smart-meter and EV-charger deployments with scheduling, contractor coordination, and IoT-enabled monitoring. 

4. AI-assisted Workforce Scheduling 

AI evaluates skills, location, and task urgency, improving first-time fix rates and optimizing workforce management amid retiring technicians. 

Check out more details and stay updated with the latest industry trends, including the Japanese version for localized insights: https://www.mordorintelligence.com/ja/industry-reports/field-service-management-market?utm_source=Industrytoday.co.uk   

Field Service Management (FSM) Market Segmentation 

By Deployment Type: 

• On-premise 
• Cloud 

By Organization Size: 

• Large Enterprises 
• Small and Medium Enterprises 

By FSM Solution and Service Type: 

• Solutions: Scheduling, Dispatch & Route Optimization; Service Contract Management; Work-order Management; Customer Management; Inventory Management; Other Software (Billing, Invoicing, Warranty) 
• Services: Integration, Implementation, Support 

By End-User Vertical: 

• Facilities Management (Hard-FM and Soft-FM) 
• IT and Telecom 
• Healthcare and Life Sciences 
• Energy and Utilities 
• Oil and Gas 
• Manufacturing 
• Transportation and Logistics 
• Real Estate and Others 

By Geography: 

• North America: United States, Canada, Mexico 
• South America: Brazil, Argentina, Chile, Peru, Rest of South America 
• Europe: Germany, United Kingdom, France, Italy, Spain, Rest of Europe 
• Asia-Pacific: China, Japan, South Korea, India, Australia, New Zealand, Rest of Asia-Pacific 
• Middle East and Africa: United Arab Emirates, Saudi Arabia, Turkey, South Africa, Rest of Middle East and Africa 

Field Service Management (FSM) Market Companies 

• Oracle Corp. (Oracle Field Service) 
• Salesforce Inc. (Field Service) 
• Microsoft Corp. (Dynamics 365 Field Service) 
• SAP SE (Coresystems) 
• IFS AB 

Explore more insights on Field Service Management (FSM) Market competitive landscape: https://www.mordorintelligence.com/industry-reports/field-service-management-market/companies?utm_source=Industrytoday.co.uk  

Dominating Country 

North America holds the largest share of the FSM market, driven by mature telecom, utilities, and manufacturing sectors. The region’s adoption is supported by real-time technician visibility, AI-assisted scheduling, and IoT-based maintenance. Strong demand for cloud deployment, recurring service models, and 5G-enabled field solutions positions North America as a key region influencing global FSM market trends. 

Field Service Management (FSM) Market Conclusion 

The Field Service Management (FSM) market is set to grow steadily as organizations prioritize operational efficiency, improved service quality, and real-time decision-making. Adoption of cloud-based solutions, AI-assisted scheduling, and IoT-enabled monitoring will continue to drive demand across industries. With growing needs in utilities, telecom, manufacturing, and energy sectors, FSM platforms are becoming essential for managing field operations effectively and ensuring high customer satisfaction. 

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