Skillweb launches proof of attendance application for field service

Skillweb has launched a proof of attendance tool to enable service management organisations to keep track of employees in the field. SmartTask Field Service is a simple to use mobile application that is designed to enhance workflow management by ensuring scheduled appointments are being made and critical work is being undertaken.

SmartTask Field Service uses the latest Near Field Communication (NFC) technology installed on an increasing range of mobile phones. In Addition the use of QR Codes can also be used .Mobile workers simply have to login to the system and swipe the phone over a unique ID tag or QR Code label located at a customer's premises or even on a specific piece of equipment to record arrival and departure times.

For example, a facilities management company would be able to quickly and effectively monitor an engineering team to understand when planned or reactive maintenance has taken place on a building's equipment. This would enable them to ensure service level agreements are being met and provide peace of mind that essential work is taking place.

The captured information can be viewed in real-time by an office-based manager or administrator on their PC or iPad via the web, data can be simply exported into Excel or an existing back-office system. This provides useful data to monitor performance that can also be shared with customers.

Paul Ridden, Managing Director of Skillweb commented: "SmartTask Field Service uses the core SmartTask product engine to deliver a simple and 100 per cent accurate means of monitoring proof of attendance by mobile and Field based workers. This ensures all jobs can be immediately verified to not only respond to customer feedback, but also to monitor operational performance."