Incentive FM Secures Multi-Million Pound Contract with Leading Law Firm

Incentive FM, the leading independent facilities management company, has been awarded a two-year multi-million pound contact to provide cleaning and maintenance services to Addleshaw Goddard, the premium business law firm. This represents the organisation’s first major client win in the legal sector.

Under the terms of the agreement, Incentive FM will provide a wide range of facilities management services including office cleaning and maintenance services. This incorporates waste management, washroom services, window cleaning, pest control, and mechanical and electrical maintenance, project work and associated services. A team of dedicated employees will work across Addleshaw Goddard’s three UK-based offices, which includes Milton Gate, the landmark building within the City of London, as well as Leeds and Manchester.

Addleshaw Goddard chose to work alongside Incentive FM after being impressed by the company’s ability to continuously provide exceptional levels of service across an extensive portfolio of clients. The law firm places significant emphasis on customer experience and needed a supplier that could be help to create and maintain a premium image within the company’s offices and exclusive client areas. In addition, Addleshaw Goddard was pleased that Incentive FM could provide efficient maintenance services in a discreet and customer-focused manner.

Incentive FM will deploy a FM Manager at each individual site whilst a dedicated National Account Manager has been appointed to oversee the client relationship. Fifty members of staff have transferred to Incentive FM under TUPE and the company has already embarked on a tailored training programme for new recruits.

Ian Pigeon, Head of Client Services, Addleshaw Goddard, said: “Due to the nature of our business we have important clients visiting our offices each day and it is crucial for us to provide an outstanding customer experience. Therefore, we require a facilities management company that shares similar values and prides itself on working to the very highest standards at all times. In Incentive FM we have found that partner and we look forward to developing a successful partnership.”

Bruce McDonnell, Managing Director, Incentive FM, said: “By securing this significant contract we have been able to add to the portfolio of prestigious buildings we service in the City of London, as well as building our reputation further across the UK. This agreement provides us with the perfect opportunity to establish ourselves within the legal sector and we are delighted to be working alongside such an esteemed organisation as Addleshaw Goddard.”