Incentive FM Consultancy Secures Major Project with National Lottery Operator Camelot

Incentive FM Consultancy is currently delivering an intensive consultancy project for Camelot, the licensed operator of The National Lottery. Incentive has appointed a new dedicated Head of Facilities Management (FM) for Camelot to oversee the company’s day-to-day FM operations and work with other members of the Incentive executive team on this assignment.

They will review the organisation’s FM operation and make recommendations for any future structural and operational service delivery changes that will enable Camelot to become even more efficient as it strives to build on the £30 million a week it already raises for National Lottery Good Cause projects across the UK.

As part of the consultancy assignment, Incentive extensively reviewed the capabilities of 10 candidates for the position of Head of FM, before working closely alongside Camelot to jointly approve the selection of Alicia Moult, who has previously held the roles of Interim Head of Facilities at McCann and Group Facilities Manager at Wonga. Alicia joined Incentive earlier this month and was immediately assigned to Camelot, where she will be based at the company’s head office in Watford. Her remit includes overall responsibility for maintenance, cleaning, security, M&E, reception, print room, and office services at six Camelot properties across the UK.

As part of the project,  a detailed plan and regular reports will be provided to Camelot’s executive team with recommendations and options for the organisation’s FM budget and operation around the UK. Incentive will also review current operations across Camelot’s portfolio of buildings, before recommending the most appropriate and effective future model for service delivery. The intention is for Camelot to implement its finalised FM strategy from 1st April 2018 or sooner.

Neil Kellar, Operations Director at Camelot, said: “Camelot is unique – we’re a commercial company charged with raising billions of pounds for the public good. So, when carrying out projects of this nature, it is important that we work closely with a partner we can trust. Incentive FM Group boasts a long and established history of delivering valuable consultancy services to industry-leading organisations. We look forward to receiving the team’s expert recommendations and incorporating them into our future FM strategy.”

Jeremy Waud, Chairman of Incentive FM Group, said: “Camelot is a highly-regulated, complex and successful business, and we are extremely pleased to be working with them on this important project. Alicia is an outstanding candidate and we are confident she will flourish in her new role. As a team, we are fully committed to delivering a number of interesting and cost-efficient alternative FM solutions for Camelot.”