LV= Partners with Incentive FM in Multi-Million Pound Deal

LV=, the largest friendly society in the UK, has chosen Incentive FM to look after its five location UK portfolio in a move to ensure its buildings are clean, secure and run seamlessly. The 3-year contract (with options to extend up to 2 years), requires Incentive FM to provide a Total Facilities Management (TFM) solution for their retirement & savings, heritage and protection businesses. 

Incentive FM will be responsible for all cleaning, 24/7 security, maintenance, reception, space planning, window cleaning at sites in Hitchin, Exeter, Cardiff and London in addition to the company’s two Head Office buildings in Bournemouth. Other services such as pest control, washroom consumables and feminine hygiene are also part of the remit. 
A team of approximately 50 staff will transfer via TUPE alongside a dedicated account manager. The operation will be supported by Incentive’s 24/7 CAFM help desk solution which will facilitate real time reporting across the portfolio. 

Steve Carr, Head of Property and Facilities at LV=, said: “We went out to tender looking for a trusted advisor and we are confident that we found one. We are committed to working in real partnership with Incentive FM to ensure that our people can benefit from a well-run workplace, from a company that will actively engage with them and deliver a real and positive difference to their working day.“

Bruce McDonnell, Managing Director at Incentive FM, said: “This contract demonstrates our ability to deliver value adding solutions to our clients through empowering and engaging our staff providing a platform to drive through a culture which generates Innovative ideas.  We are really excited about this new partnership and working with a client who shares aligned values and a vision to deliver fantastic service”