Incentive FM Appoints New Operations Manager At Bluewater

Simon has over eleven years of experience in the facilities management industry, working at a wide variety of FM companies since obtaining his qualification in hospitality from Thames Valley University in 2004. He most recently spent three years as General Manager at Interserve where he was responsible for implementing new schemes which improved service delivery, customer assurance and sustainability.
 
Incentive FM is responsible for all operational requirements at Bluewater including security, guest services and cleaning.
 
Commenting on his new role, Simon said: “Incentive FM is an exciting and expanding company. I am sure this new role will challenge me and help me to develop within this industry.”
 
Bruce McDonnell, Managing Director at Incentive FM, said: “Since Bluewater opened its doors in 1999 it has set a benchmark for the ultimate guest experience. The smooth running of its operations is tantamount to this and so our choice of candidate is key. Simon has the right skills and experience to ensure that all the visitors are surprised and delighted in a clean, safe and well maintained environment.”
 
Robert Goodman, General Manager at Bluewater added: “Incentive FM is integral to helping Bluewater deliver an award winning guest experience which is both surprising and memorable. Every element of a visit is considered, from when guests enter to when they depart and we are pleased to welcome Simon to the team.
 
This news follows the launch of Bluewater’s family orientated summer event ‘The beach’, which provides a day out experience for all the family. In addition, the UK’s premium trampoline park, GraVity, is opening its flagship site in the Plaza this November.  New brands Coach, Godiva and Neal’s Yard Remedies have recently opened stores at the destination, alongside international beauty giant Smashbox and fashion retailer Misguided.