IMServ Europe Limited
previously held ServiceMark between 2013 and 2016 and this latest accreditation, awarded for the next three years, demonstrates their ongoing commitment to improvements in customer service.
Awarded by The Institute of Customer Service, ServiceMark is a national standard recognising an organisation's achievement in customer service, and its commitment to upholding those standards. The standard is awarded based on customer satisfaction feedback and an assessment of employee engagement with their organisation's customer service strategy. It helps organisations understand how effective their customer service strategy is, and identifies areas for improvement. Undergoing ServiceMark accreditation is an opportunity for organisations – of all sizes and sectors – to demonstrate how good their customer service really is, and find ways of developing further.
Jo Causon, CEO of The Institute of Customer Service, says:
“Consumer priorities are changing, with 1 in 4 customers now prepared to pay more for better quality service. At the same time, more customers are experiencing problems and against this backdrop IMServ is clearly an organisation that understands how a sustained focus on their customers’ experience can make a real difference to their bottom line and ability to deliver.
“By achieving ServiceMark for a second time, IMServ’s achievement is one that others should strive to follow. Their success is a sign that everyone throughout the organisation recognises that a customer service strategy is not something that is ‘nice to have’, it’s an essential ingredient for success.”
Steve Brown, Managing Director at IMServ said:
“We are delighted to be accredited for the next 3 years. We aspire to deliver the very best level of service to our internal and external customers. Our customer commitments are embedded into the IMServ culture and we value customer feedback to ensure this is sustained. We have demonstrated our commitment to obtaining excellence in both customer satisfaction and employee engagement. We take pride in our ability to deliver to these high standards via an open and honest approach and have a reputation for being trusted experts - always keen to resolve customer issues through our proactive approaches to problem solving.”