North America To Maintain its Lead Position through 2025 in the CRM Software Market

CRM software plays a key role in managing customer data, business information and helps to maintain an ideal client-business relationship. It also helps in automating the operations related to sales, marketing, and customer support. CRM software integrates with the organization’s CRM activities rendering them measurable in terms of effectiveness.

CRM software as a service (SaaS) has a notable and steady growth forecast with increasing awareness of the importance of CRM for business development. Ability to manage customer interaction at the optimum levels, cost & time effectiveness, focused customer service, the capability of handling large businesses & client information are the key factors that drive the growth of the CRM software market. The report analyses growth trends along with a study of critical factors influencing the CRM software market.

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The market is segmented on the basis of application, end-user, and geography. The largest markets for CRM software include North America and Western Europe while China and Latin America project a dynamic growth in the CRM software market. 

SAP, Oracle Siebel, Salesforce.com, Microsoft Dynamics, NetSuite, IBM are the key players in the CRM software market. Workbooks, Nimble, Insightly, Zoho and UserVoice also hold a significant market share in the CRM software. The report comprises key players profiled with their business overview, product portfolios, financials, investments, news, and recent developments. 

Key Benefits of CRM Software Market Report:

• The report provides an in-depth analysis of global CRM software markets, with current and future trends to elucidate the imminent investment pockets in the market.


• Current and future trends are outlined to determine the overall attractiveness and to single out profitable trends to gain a stronger foothold in the market.


• Quantitative analysis of the current market and estimations through 2013-2020 are provided to showcase the financial attractiveness of the market.

 

CRM Software Market Segmentation:

The market is segmented on the basis of Application, End-user, and Geography.

MARKET BY APPLICATION

• Customer service
• Distribution
• Manufacturing
• Marketing
• Sales
• Social networking
• Supply chain
• Vertical industries

MARKET BY END USER

• Small & Mid-sized Enterprises
• Large Enterprises

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